Toll Group has taken some of its IT systems offline soon after detecting what it identified as “unusual activity” on some of its servers on Monday morning.
The corporation verified details of the incident to iTnews but said it did not consider the activity was associated to an earlier ransomware assault that it took the very best part of 6 months to recuperate from.
Customer-struggling with systems like MyToll, the portal utilized by prospects to e-book decide on-ups and to perspective monitor-and-trace information and facts, are amongst these taken down.
The company’s get hold of centres also appear to be offline, with a small recorded concept noting that “MyToll is presently encountering specialized troubles. We are doing work on restoring all expert services as soon as doable.”
A Toll Group spokesperson told iTnews the corporation “detected unusual activity on some of [its] servers” on Monday morning.
“As a precautionary measure, we moved speedily to just take a variety of IT systems offline, like the servers in dilemma, though we initiated a total investigation,” the spokesperson said.
“Initial indications recommend that the supply of the activity is unrelated to that of the ransomware incident of earlier this 12 months.
“We activated our small business continuity strategy as soon as we disabled the on-line systems in dilemma, like instigating guide processes to assure we can keep expert services shifting for our prospects.
“We have been doing work by the working day with certain prospects who have been impacted.”
Several unbiased resources told iTnews that the corporation was encountering a different protection incident, though its mother nature had been unclear for a great deal of the working day.
It is Toll Group’s 2nd IT protection incident this 12 months soon after getting hit with a “targeted ransomware attack” in late January.
The timing of this latest incident is probable to be specifically damaging, given it comes as Australians are relying additional heavily on couriers to deliver products ordered on-line, with lots of bricks-and-mortar retailers still closed owing to the COVID-19 pandemic.