The State of Chatbots: Pandemic Edition

Maria J. Danford

Chatbots are at this time the most important use scenario for AI. Now the COVID-19 pandemic has made them even more powerful presented their use in automation and their large level of ROI.

When it will come to systems that acquired a big strengthen from the reaction to the pandemic, possibly the initial detail that will come to thoughts is online video conferencing, followed closely by other collaboration instruments. How big of a strengthen? Zoom declared August 31 that its earnings for the second quarter was up 355% year about year.

Probably that is why everyone is speaking about Zoom

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