IT Leader Profile: Upgrading ERP During a Pandemic

Maria J. Danford

Mukul Agrawal serves as world wide head of ERP and IT services at Vistaprint. This is a seem at what he’s completed and what he has been functioning on currently. Technologies and company acumen are a popular thread amid IT leaders across all kinds of firms. But how they use […]

Mukul Agrawal serves as world wide head of ERP and IT services at Vistaprint. This is a seem at what he’s completed and what he has been functioning on currently.

Technologies and company acumen are a popular thread amid IT leaders across all kinds of firms. But how they use all those systems and company procedures can be as individual as the company or the person. This is one particular of an occasional sequence of IT chief profiles that will take a closer seem at the men and women guiding IT and the initiatives they are functioning on right now.

Know a terrific IT chief who we need to attribute? Permit me know! Send an email to Jessica Davis with “IT Chief Profile” as the issue line and involve the title of who you’d like to nominate along with their speak to details. Of course, you can nominate on your own! 

The world wide head of ERP and IT services at Vistaprint, Cimpress United states of america, Inc. Mukul Agrawal has been climbing the company ladder at the company for eight yrs. This is a seem at his operate and his existing focus for this company card and custom printing company, aspect of the Cimpress holding firm that involves a lot more than a dozen other customization brand names.

Mukul Agrawal

Mukul Agrawal

Explain your strategy

The technological innovation strategy I’m main at Vistaprint is organized into a few pretty vital pillars: technological innovation, individuals and course of action. The technological innovation pillar is targeted on constructing a system for a modern period that equips our company companions with the applications they have to have to travel price for their prospects. Several IT leaders are usually challenged in this regard, particularly when IT and the company work in silos or when the company isn’t really enabled to get total gain of the technological innovation applications at their disposal. This aspect of our strategy is targeted on constructing this cohesive romantic relationship between IT and the company, one particular that enables the company to make significant choices that aid close to- and very long-term targets.

The next facet of our strategy is targeted on individuals. Staff engagement is a significant driver of positive cultures and company general performance. Your workforce will have to see that you are invested in their occupations, advancement and engagement as they aid your mission. Our individuals have aided Vistaprint grow to be the large-advancement company that it is now, and we arrived at this position by furnishing advancement possibilities for our workforce and a obvious perception of reason in our company mission. 

The previous ingredient is all about course of action, examining when and where we can simplify, streamline and boost. Are there pointless silos that we can take out leveraging technological innovation? Can we make the course of action of recruitment or money reporting easier for our workforce with an built-in system? This is a sizeable aspect of our total technological innovation strategy and will proceed to be necessary as we mature even further as a company.

Initially occupation

I obtained my 1st occupation 20 yrs in the past, serving to a compact company in India mature their company by pinpointing and engaging the right marketplaces, prospects and areas. This knowledge aided condition how I solution my existing function due to the fact I was able to aid a wide range of functions and get knowledge forming company procedures. It also aided that I experienced the option to fulfill and operate with individuals with various personalities, views and approaches to innovation.

Most vital lesson you realized from your mentor/a teacher/a boss

I have experienced the privilege to operate with several remarkable mentors in my career that gave me the assistance on how to create large-accomplishing teams that are empowered to travel achievement without the need of micromanaging. Folks will have to be permitted to mature in their roles and there are generally a lot more than a handful of ways to get a occupation completed.

The pink thread in the assistance I have gained from mentors over the yrs is that entrusting your teams with autonomy and flexibility can have long lasting impacts on your firm and travel extraordinary price development. Rely on and accountability are some of the ideal running ideas for leaders to instill with their teams.

Largest problem for IT organizations now

Trying to keep up with the tempo of innovation occurring daily (and even hourly). If COVID-19 has taught leaders anything at all, it is that digital transformation is an ongoing course of action that will have to be prioritized and, at situations, accelerated to setting up resilience and develop possibilities to mature.

Innovation is necessary to setting up and keeping a aggressive edge, and there is no this kind of issue as “I’m completed with innovation for this calendar year.” For this reason, price stream-based funding versions are getting a lot more and a lot more efficient when compared to standard challenge-based funding versions.

Additionally, IT leaders will have to be able to reply how every single expenditure will make their company improved and help advancement for yrs to arrive. With the acceleration of cloud and vertical sector options, IT leaders will be anticipated a lot more than at any time to continuously monitor the newest innovations coming to the marketplace and decide where it will make perception to activate.

Image: totojang1977 - stock.adobe.com

Impression: totojang1977 – stock.adobe.com

Significant challenge you are functioning on

We’re targeted on two huge endeavours right now: noticing the price of the SAP S/4HANA implementation we just led and optimizing our knowledge firm in a way that will make analysis effortless for the company. We just executed SAP S/4HANA and are focusing on price development across finance, analytics, producing and supply chain. We have previously seen early return on this challenge and now we are driving capabilities making use of the answer that we could not do right before, this kind of as sophisticated warehouse management. The next work revolves close to knowledge lakes — publishing our knowledge so the company has a lot more real-time accessibility to insights and self-service management.

Largest accomplishment of 2019/2020

The one particular I’m most happy of is Vistaprint’s thriving, world wide implementation of SAP S/4HANA throughout COVID-19. We built the strategic final decision to put into practice SAP S/4HANA as the backbone of our digital transformation journey and cloud strategy. What will make this extraordinary is that we efficiently executed the answer in a pretty small period of 7 months, managing the manufacturing cutover, stabilization, and modifications with a workforce of 120-in addition associates and company companions — and all when functioning remotely. You will find a big false impression right now that huge company initiatives are unable to be thriving in this remote operate natural environment. In reality, all it will take is collaboration and companions with knowledge providing digital implementations. Many thanks to SAP S/4HANA, we’ve optimized our ERP landscape and are now able to proceed driving new innovations across our firm.

Best e-book or on the net training course you endorse

Switch the Ship About by David Marquet. It tells the story of how Captain David Marquet efficiently remodeled the USS Santa Fe from the worst-accomplishing submarine to the ideal of the fleet in less than a calendar year. He offers a various solution to management. His “chief-chief” product is fascinating.

Advice for rookies or mid-career IT execs

Initially, center every little thing you do and the initiatives you lead as an IT expert with the customer’s knowledge at the main. Set yourselves in the finish user’s sneakers and do not make assumptions about attributes and capabilities that you think the shopper will respond positively to. Incorporate responses loops and recall that your objective is to produce feasible merchandise that you can iterate even further, not fantastic options. 2nd, discover any and all possibilities to increase your experiences across the company. Take on responsibilities across supply chain, finance, functions and a lot more that give you added views.

Exciting or one of a kind pastime

Cooking! I uncover it gives me an option to maintain mastering, unwind, experiment with various cuisines and make delightful meals.

Anything else you want to share

Just an observation with regards to running in this new natural environment. Primarily for IT leaders, one hundred% remote operate environments are a problem, but they can be completed pretty effectively if you have the right technological innovation strategy in place and the right attitude with regard to society. You can deploy collaboration applications to help your teams coordinate but it is really much a lot more about a positive, workforce-based society. Micromanaging is not a society. For case in point, continuously following up with your teams on where a sure ticket is would not help general performance in truth, it eventually hurts retention and morale. Focus on open communication, uncover ways to improve your collaboration (e.g. workforce meetings previously in the working day) and present flexibility to your workforce on how to get the occupation completed.

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Jessica Davis has invested a career masking the intersection of company and technological innovation at titles together with IDG’s Infoworld, Ziff Davis Enterprise’s eWeek and Channel Insider, and Penton Technology’s MSPmentor. She’s passionate about the simple use of company intelligence, … View Entire Bio

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