ATO taps Sitecore for digital experience platform – Strategy – Software

The Australian Taxation Office has settled on Sitecore for its new digital practical experience platform (DXP), with its primary client-dealing with web-site predicted to transition right before the close of 2023.

The US-based software package agency was awarded an original $2.5 million contract to provide the business-huge system previous month following a four-month tender.

The DXP will carry all of the nationwide profits agency’s internal and external web-sites on to a one system on AWS and Azure, supplying consumers and staff members a “next generational digital experience”.

Inside and external web sites, which includes the ATO’s know-how platform, are “currently managed in isolation of other electronic resources and services”, according to the authentic tender documents.

“The contemporary, dependable, and scalable digital platform will substitute current legacy remedies… and other internally developed business enterprise programs now approaching close of life,” an ATO spokesperson told iTnews.

“It will be configured to company better responsiveness and better customer fulfillment in the ATO’s digital self-provider channels, serving to to preserve Australians knowledgeable of their tax and super obligations.”

The spokesperson reported operate on the project would begin on 22 March, with the web page to changeover to the DXP in late 2023.

Other domains, together with, and staff, are also expected to change about time.

Asserting the contract, Sitecore mentioned DXP would give the ATO the potential to “shift external web sites, and inside content web pages, from isolated and siloed solutions”.

“This will empower ATO’s employees to renovate the way they perform and communicate by facilitating the rapidly shipping of reliable, accurate information, as effectively as collaborate throughout its… channels,” it claimed.

Sitecore Asia-Pacific and Japan president Joey Lim mentioned the enterprise is “delighted to function with the ATO to help them renovate their electronic experience”.

“Effective written content and communications are critical when setting up believe in with the Australian group,” he explained.

Sitecore at present aid much more than 40 federal and condition govt organizations in Australia and New Zealand.

Maria J. Danford

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