iiNet’s Osborne Park data centre (File Photograph)
TPG Telecom-owned iiNet said intense heat in Perth is to blame for a data centre problem that has still left its electronic mail and world-wide-web servers offline because mid-morning Christmas Day.
The corporation took above a day to formally acknowledge the difficulties, with a social media article designed just immediately after 3pm AEDST on Sunday.
“Some iiNet shopper functions are presently impacted owing to a data centre problem triggered by yesterday’s intense weather conditions function in Western Australia,” the online provider said.
“Internet and cellular services for iiNet consumers are continue to offered and unaffected.
“Impacted services consist of the iiNet internet site and iiNet area electronic mail services. The iiNet shopper call centre is offered for primary troubleshooting only at this time.
“We apologise to consumers for any inconvenience. Our IT group is functioning to restore functions as before long as probable.”
Additional element on the root trigger of the data centre failure was remaining sought by iTnews at the time of publication.
Western Australia sweltered by means of its best Christmas Day on report, in accordance to information reviews.
The company’s internet site exhibited placeholder textual content noting it was “currently unavailable” and inquiring guests to “check back later”.
Businesses that have their internet sites hosted on iiNet infrastructure also said that their websites were being unresponsive.
iiNet formerly had difficulties with its Perth data centre in 2015 owing to heatwave conditions, and in 2018 owing to web site ability decline.