How Atlassian IT Strategy Eased Crisis Management

Maria J. Danford

Can tactic and IT spending plan planning enable an firm temperature a disaster like COVID-19? Here is how it assisted at Atlassian.

We have all read and lived via the tales about how IT teams at lots of an firm designed quite much an overnight pivot to equip and help workers to get the job done from property as governments issued remain-at-property orders and shut down non-vital organizations to prevent the distribute of COVID-19.

We are now all a handful of months earlier this minute of disaster and dwelling in a new variety of typical.  While some organizations are shuttered, possibly without end, on the other aspect lots of personnel are buzzing absent productively from their property places of work. Zoom video convention phone calls are prevalent. Some companies are creating the most of technological innovation investments they designed a 12 months or more ago. And IT leaders are rewriting their technological innovation budgets for 2020 as they contemplate the best way ahead for 2021.

Jenna Cline

Jenna Cline

Jenna Cline is one particular of them. As the head of IT System and Preparing at enterprise computer software service provider Atlassian, she was at the centre of the organization’s pivot to get the job done from property in early March 2020. Atlassian in fact experienced put with each other a activity pressure to observe the coronavirus a handful of months just before the shut down in March, Cline mentioned, so the company was ready to make the choice.

“But from an IT level of perspective, it was a quite speedy transition,” she mentioned. “We like to joke it was: Shock! You are supporting a one hundred% remote workforce!”

Atlassian was in a strong place to do that, but however, it was a massive shift, in accordance to Cline.

A single of the most significant problems and achievements was figuring out how to near the publications remotely for the very first time ever for the finance tech teams. An additional challenge was ensuring that all new hires got laptops.

“If we ended up performing this as a planned celebration, I think about what are all the matters are we might have in spot to make confident it went efficiently,” she mentioned. “We probably would have planned a 12- to eighteen-thirty day period highway map.”

Alternatively it transpired just about overnight. Other matters transformed, as well. For instance, Atlassian experienced normally held a weekly internal town hall meeting around video. Nonetheless, in just a week of the company going remote, the number of individuals viewing the town hall dwell quadrupled.

The new typical

Atlassian’s 4,five hundred workers around the environment will be working from property at least until eventually the finish of the 12 months, Cline mentioned.

The company is at this time in the midst of its IT spending plan planning course of action, and so Cline could not comment about any shifts in IT spending nonetheless. Nonetheless, as an IT strategist, Cline did say that Atlassian strives for a well balanced IT expense portfolio. When it’s business as regular, the company invests in 3 varieties of jobs — scale jobs that enable the company increase, transformation jobs that enable the company change, and incubation funding. As the company goes via its planning course of action, selections are designed on how to stability investments in these 3 spots.

Image: Olivier Le Moal -

Graphic: Olivier Le Moal –

In a time of disaster like this one particular, you could think that it would be a good thought to slash that incubation funding. Which is some thing for a time of abundance. For the duration of the COVID-19 coronavirus pandemic, IT companies are on the lookout for spots to maintain cash. But Atlassian’s perspective of incubation funding may go over and above just a great-to-have detail.

So significantly “there has not been any venture that we have desired to cease,” Cline mentioned. In truth, some of what the company spent on incubation funding last 12 months, exclusively on RPA (robotic course of action automation) has paid out off in the present-day disaster, in accordance to Cline. The company released bots for finance procedures.

“We are ready to just take advantage of that this 12 months,” Cline mentioned. “That aids us sustain scale and progress.”

Browse all our protection of It truly is response to COVID-19 listed here

Jessica Davis has spent a career masking the intersection of business and technological innovation at titles including IDG’s Infoworld, Ziff Davis Enterprise’s eWeek and Channel Insider, and Penton Technology’s MSPmentor. She’s passionate about the simple use of business intelligence, … Watch Whole Bio

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